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The Road Less Traveled Episode 6 – The Hart of Recovery

Check out the latest episode of The Road Less Traveled as Ashley sits down with Kelsey Gearhart to talk about the lifelong journey of recovery.

Welcome to Road Less Traveled, a Recovery podcast. Our mission is to bring awareness

to recovery and show that life and sobriety is not just possible, but can be very

fulfilling. I’m Ashley Wolover, Director of Outreach at Country Road Recovery Center.

We’ll be diving into conversations about addiction, treatment, and the journey to

lasting recovery. Before we begin, we kindly ask that viewers refrain from commenting

the names of current or past client to protect their privacy. Thank you for tuning

  1. Let’s get started on this journey down the road less traveled.

Hi, everybody. Welcome back to Roadless Traveled. I’m your host, Ashley Woolover, and

today we have a very special guest, Kelsey Gearhart. She is here today to talk a

little bit about her own story in recovery and also share a little bit about her

Sober living home called Heart Recovery, which is located in Tulsa. So with that,

do you want to just start off by sharing a little bit about your story and how

you got to where you’re at today? Yes, ma ‘am. Hi, everybody. I’m so happy to be

here on the road less traveled. I know a little bit about that road.

And thank you for having me, darling. Yes. First of all, my name is Kelsey and I’m

a grateful recovering addict. My sobriety date is April 30th, 2014.

And I am just so happy and grateful for my sobriety.

And I love working and treatment. I love giving back to women and I love women’s

recovery. I got sober when I was 18 years old.

My drug addiction, and alcoholism was in Minneapolis, Minnesota. I started drinking

when I was about 13 years old. And I was very,

it was like off to the races for me. I started drinking. And my best friend’s mom

at the time, she would give us alcohol. And she would say, if you drink here at

the house, then I’ll just get you a bottle every week. So we started drinking every

day, pretty much. And shortly after, I would say like maybe a month, I started

doing pills and hallucinogens. And I was pretty much loaded or drinking since the

day I started drinking when I was 13 years old. I love drugs and alcohol. Something

that I was really worried about getting sober at 18. I know that you got sober

young, too, is I wasn’t sure as the older I’ve gotten,

if my head would start telling me that I was just going through a young phase. And

that has not become true for me at all my sobriety. I’m actually more convinced now

because I’ve gone to reach for other things, whether it’s food, men, to fill that

God whole in my heart. So I was in and out of treatment from 13 years old to 18

years old. I went through seven different treatment centers. I was very much

institutionalized, which was actually traumatic for me going to that many treatment

centers as an adolescent. My mom was doing the best she knew how.

I think if I was in her shoes, I would have sent me off as well. But in and out

of treatment like that and going to the psychore three times, in and out of

hospitals and

therapists and I was on probation, it was all just very traumatic. And that’s not

something that I really realized until I had some years of sobriety under my belt.

So I got sober at 18 in the last year of my addiction.

I accidentally got it to crystal meth, I always say, because I thought it was

opiates. And I am what you call a trash can user.

Okay. And I got back from a treatment center in Chicago for heroin.

And I went to a party. And I ran into my old Russian friend.

And he gave me some tinfoil. Yeah. He gave me some tinfoil. I thought it was

opiates because we would typically smoke off tinfoil, opiates or heroin. And it was

meth. And I fell in love with that drug. With my personality and with my

insecurities, that drug was perfect for me. I had no social anxiety, which I know

is a common thing for us getting sober is social anxiety.

And I just fell in love with it. And I’m so grateful for that drug because it got

me sober really young. And I just loved it. And I still, to be honest with you,

think about it time to time because I also love Adderall. And I think the dopamine

that I got from it, still to this day, I’d be lying if I never thought about,

you know, drinking or drinking or using. So I was smoking meth in Minneapolis with

Russians for a year.

I’m so serious. So how do you end up in Minneapolis from Chicago,

right? So I’m from Minnesota. Okay. I grew up 20 minutes north of the cities. I

went to treatment in Chicago. That’s where my insurance covered. I went to Timberline

Knowles, which is a woman’s program out there. And then I went back home and I

just continued on with my addiction. And that last year just got really dark because

I think with that drug too it gets really dark yeah so I like to say that god

abducted my body and brought me into hazelden in Minnesota I called my mom and she

said if she had changed the locks and she said you can come home if you go to

treatment which is my seventh treatment center

And I went home and I fell asleep for like 72 hours.

And then my neighbor, who is a woman that I respect and she intimidates me a

little bit. And I think it’s very important if ship and mentorship that you have a

woman that you’re kind of intimidated by that you respect because she told me that

I was going to rehab and I was like, okay, I guess I’m going to rehab with her.

And when I went to Hazelden, they said, you are really sick and you need long -term

treatment. And I would like you to go to a facility in California.

And it was an old school 12 -step program. They’ve been around for 30 years. It’s

run by an Italian family. And they are my family today, which I think is so

special. Because if you get in with the Italians, it’s like loyalty you know so i

feel like i’m a part of their family and i stayed there for a year i went to

hazelden for a month and then i went to their program for five months and then i

went to their sober living for six so i was in treatment for a year and it’s

something that i highly suggest it’s one of the reasons i started heart recovery for

women because that first year is vital and when you get sober life continues to be

lifey and it continues to stay in session. And if you have a strong foundation your

first year, it can be easier because you go back to what did I do when I was in

so much pain? I went through. I called another woman and you train your feet. And

that’s something that they taught me and that’s something I still do when I’m going

through a lot of pain.

So I stayed in California for nine years. I was a high school dropout because of

my addiction. So I went back and got my GED. I went to college for a little bit.

I’m not a really good school girl. I’m more of an entrepreneur girl.

But I did, yeah, I did go for a little bit. As my counselor said, I really want

you to get some general college classes. But it really, I think her motive behind

that was to help me with my self -esteem, but it did not help me with my self

-esteem. My self -esteem improved by doing self -esteemable acts in sobriety,

by helping other women, taking care of myself, making my bed in the morning. It

wasn’t really through, you know, education as much because I really did grow up

thinking I was a dumb girl. And then especially dropping out of high school. I just

felt like I wasn’t the smartest girl. And in sobriety, I was like, no, I’m

actually, I am intelligent, right? And you learn all these things about yourself.

So I stayed in California for nine years. I started working at the treatment center

that I got sober at, which was such a blessing, working really closely with women.

And I moved to Tulsa a couple years ago, and I saw a need for structured woman’s

sober living in Tulsa. So I opened heart recovery six months ago.

And it is a, it’s very much like how I got sober in Long Beach.

I’m trying to bring like a hint of that here. I actually have the girls fill out

the same weekly that I used when I got sober, and essentially it says what meetings

you’re going to, which they have to go to 90 meetings and 90 days, what day you’re

going to meet with your sponsor,

two women that you’re going to call each day in the program, and then your work

hours each week, your goal for the week. And on Wednesday nights,

we read out of Battlefield of the Mind by Joyce Meyer.

and they have their daily chores of course so structured 12 -step sober living I

love that and it really is such a need in Tulsa like you could not have founded

heart recovery in a better place thank you your story is just so similar to my own

and so cool it really is and it always makes me so happy to hear when people get

sober so young. And because saying that you worry that it’s going to be a phase is

just so real because I went through that. I know a lot of other people go through

that. But the longer that you stick around the people, you start to notice,

I’m more similar than different. You know, meth is really what.

And you’re kind of grateful that, yeah, that was the drug that

push things so far and got you sober so young. I totally relate to that as well.

So you said that you’re trying to bring some stuff to heart recovery that you

learned in Long Beach. What are those things?

And what was kind of like what helped you and what are you trying to pass on?

That’s such a good question. I went through seven treatment centers, like I had

mentioned, and something that Newfound Life did in Long Beach where I got sober,

that none of the other programs did. And actually, I worked in treatment in

California and I did a lot of marketing and touring of facilities. I have, so they,

um, they have you call women in the program while you’re still in residential while

you’re still in that safety bubble of treatment and you start building a sober

support system outside of treatment while you’re still in treatment, which is very

unique. And you have to go to a meeting every day. And along with that,

you’re getting clinical there. So you’re getting, which is the magical, right? And

that’s something that I’ve implemented at heart, which I’d like to do more,

but I think the resources are just limited if girls don’t have insurance but I do

require that they do weekly therapy and I if they don’t have um insurance they can

always get sooner care and get therapy through that as well but that very structured

um plus some clinical is what I’m trying to bring to silver living yeah yeah

absolutely I agree with you so much that it’s so important to have those connections

outside of your regular seeing people every day, especially for a year -long program.

And so we were kind of talking off -camera a little bit earlier about that. And so

what does connection look like in the home of our recovery? That’s a great question.

So Mondays, we have our house meeting and we cook. We have two girls cooked before.

And that’s a great way for all of us to just sit and have that sisterhood

component. Then we do that on Wednesdays as well before the Joyce Meyer book study.

And then I have them cook because I didn’t know how to cook when I got sober. I

was putting metal in the microwave. And my roommates were like, I can’t believe you

don’t know that. But I didn’t know how to cook or do anything when I first got

sober and my roommates the older ones because I was 18 they taught me how to make

scrambled eggs they taught me how to make really basic stuff and that’s something

that the moms will typically do with the younger heart girls that’s good um so yeah

and they naturally always go to meetings together yeah because we just run in a

tribe Yeah. You hear all the time, and I say this too, I learned how to be a

woman. Yes. In sobriety. And that’s really what you’re giving these girls by like

showing them the skills on how to take care of themselves. Right. As we shed the

onion and get rid of the defects. And that’s the whole goal. And I watched this

video the other day. It said something like if you truly love someone you see that

light in them and you try to bring that out more yes and that’s my whole vision

with the girls is I’m I I love sitting with them and I live in the house right

now with them but just that one -on -one connection and case management and figuring

out what is their true self and how can I bring that out more yeah so they can

fall in love with that version of themselves and then naturally the other things

just kind of fall off yeah over time is the passion behind this like did someone

do that for you and that’s what you want to pass on to these girls or yeah yeah

i love that yeah um yeah i mean they that’s essentially what another woman did for

me once i was ready and there was just something really unique about the Long Beach

facility where you could just feel God in the home. And it was very, it was long

term and it was only a 10 -bed. So it felt like a family. Yeah.

So that’s something that I wanted to bring to Tulsa. That’s incredible. What does

surrender look like in business recovery for you and yeah okay literally what i do

you guys i’m kind of hot in here literally what i do is i get on my knees

literally in the in the heart house i go over each room and sometimes well not

sometimes all the time i just grab the girl’s hands and i pray over them a lot

because it makes all the difference because that’s what my sponsor did for me. She

would just start praying over me all the time. But I go over the room and I go

over the doors and I pray over the house. And then I literally in my room get on

my knees and I put my hands up and I say, Lord help me. Because the physical act

of surrender of getting on my knees, it really helps me. Evening and morning

meditation. And I did that every morning and evening and I would always get on my

knees. And that physical surrender of that really help me to truly surrender.

Yeah. Because I can feel it when I’m, my ego is coming back and myself. I can

feel. Yes. What I often find is that whenever I’m not surrendered in my personal

life, it kind of bleeds into the business life a little bit too. And so it’s so

important. And you’re not authentic and yeah yes and it’s so important to um take

care of yourself too what do you like to do to take care of yourself it’s so

funny because you’re just talking about this uh because i’m feeling a little burnt

out y ‘all um to take care of my oh i go to stepping with cowboys people know the

tulsons know this okay because i go speak at recovery events and i talk about this

often this is kind of like one of my isms. That’s so funny. Dancing.

For fun, what else do I do? I like to do,

I work out every day and I find that very fun. Yeah.

I like to go to amusement parks. I mean, I like to do everything, really. I just

don’t feel like I’ve been having as much fun as I should be lately. It sounds like

you like energizing. Yes, stimulating. Yes,

like crystal meth. I never put two and two together this entire time. I will have

to jump out of a plane, but yeah, like motorcycles and horses. We should schedule

that for a business development, get together, go skydiving. Well, I will say.

So another So another thing, it’s such a God thing because California has a huge

young people’s community. And there’s obviously more people there. There’s a bigger

population. So getting sober there at 18 was so feasible because there were so many

young people getting sober. And we would do everything together. And we would do fun

things. Every weekend, every weekend, we had a baby shower or somebody who was

getting married in the program to each other, of um we would go to the amusement

park for holidays we’d always do something as well so that is something that i

noticed when i moved to oklahoma i want to bring more of that and i feel like

having heart as the foundation it’ll just naturally happen right because if you are

a sober living and you’re in the recovery community then you’re amongst all the

other sober people and you know i wanted to bring some more fun and events and

stuff like that fun in community yes it’s huge that is literally how i got sober

yes yes i wanted to ask you what does success look like in heart recovery um

success in heart recovery i don’t so i also do intervention and crisis management

work, and I was just talking to somebody about this, that I don’t put

expectations on if the client stays sober, because that is just, I mean, I would

just feel depressed all the time because it doesn’t always happen, right? Your hope

is that they will stay sober, but I don’t become attached with that.

Success to me with the girls is

working my program so I can best show up for them and be a vessel of God to them

because people I have this has been so true for me people will always remember how

you make them feel and they feel it they can feel the spirit of God in the home

and with you right so that’s success to me is I want them to feel safe.

I want them to feel like I can come in here and just be myself and process. And

I can build from here because I, when I moved to Tulsa,

I sort of picking girls up from different sober livings in Tulsa. And it was so

dark and depressing in the homes. And I just thought, like, how are they supposed

to build from this? Yeah. I need to have good soil. And that’s something that heart

recovery offers them is if you do want to get sober you can do that here this is

good soil yeah yeah that’s such a good answer i love that so much um it’s so

important to because you do feel you do that environment and it’s so important to

feel safe where you’re trying to rebuild yourself and grow I feel like working,

because I know you’re working in recovery young. I’m still young. I’ve been working

in recovery for a decade now. But I used to be so focused on what I said with

clients. And I am shifting that now to how do they feel in my presence?

Because their nervous system will speak. They will, it will tell them how they feel

with you. And they will remember that because I know from my personal experience. I

remember that more than what she said to me, my mentors, you know. Yeah, absolutely.

That’s such a good way to define success. And so your kind of leadership style as

a woman in recovery is, you know, from a service type position,

which is so good.

Truly the language of the heart. truly yeah heart yes for heart recovery i love

that um so this is a good one how have you learned to give yourself grace

throughout your whole journey working in recovery being in recovery and then starting

your own sober living home oh such a good question i’m honestly in a season of

stress a little bit. I was telling you before because I feel like I’m just being

pulled in so many directions, but back to basics, back to the foundation that

Newfound Life taught me when I got sober, one step at a time, one day at a time.

Like right now I feel really overwhelmed and I’m just giving myself grace and

showing up still and scheduling the things that I need to get done when I can and

yeah yeah and that’s like the beauty of sobriety and the things that we learn is

like you know we just show up every day to the best of our ability and yes you

know I love that you show up so authentically because you know it’s not all

sunshine and rainbows other side. I’m always like twitching my eye,

you know. I think being like delusional is helpful.

A little bit of delusion can get you a long way. Yes. I just recently got my

certified nursing assistant for this work and I travel to clients and I thought,

gosh, it’d be so helpful to have a basic, very basic because nurses are just

incredible like I am just blown away by nurses um very basic understanding of

nursing and the instructor was like you didn’t look nervous at all I’m like oh well

that’s what 12 step taught me just fake it I fake it a lot yeah that’s me because

I had to take a really big test and Yeah, yeah, just fake it until you make it.

And somehow when you do it, everything tends to work out. Yeah, yeah. And then you

learn over time, too, that, like, you don’t have to feel that way. Yes. You did

  1. You did the things. You get momentum. I love that so much. I see that you are

teaching women in sobriety about womanhood but what has sobriety taught you about

womanhood i what comes to mind is i truly hated everything about myself when i got

sober i didn’t even like my name this is what’s so interesting i just thought of

this is like spiritual moment guys because i didn’t like my last name and now my

My last name, H -A -R -T, Gerhardt, is my super living home because that’s how God

heals things. Like, he always comes back around, right? Whether it’s like 10 years

later. I didn’t like my name. I didn’t know what my favorite color was. I didn’t

know anything about myself. And through the self -esteemable acts,

through the steps,

I have completely fallen in love with myself and my life.

And I know I’m a good woman today. And I think one of the, it’s like, it’s

difficult, it’s challenging, but it’s a blessing. When you get sober, you’re at a

crossroads where you’re like, I literally have to work a program or I’m going to go

back out. Yeah. Which is kind of a powerless feeling because you’re like, I have to

be healthy or, because being Why is the war? No. I’m either going back out or I

have to be healthy. I get to be healthy, right?

And when I am starting to feel dry and I’m not really being of service to others,

if I’m being really selfish, I can’t stay like that for very long.

And it’s such a gift because then I can just get right back into the solution.

Yeah.

I have kind of one last question for you. If there was a woman that felt like she

was too far gone. Oh, that’s such a good question.

What would you say to her? Almost makes you want to cry, huh?

Because

I posted something for September, which is Recovery Month, and I put in the caption,

no one is too far gone because I’ve seen over the years where people give up on

clients or family members give up on them. And I’m telling you nobody is too far

gone because I’ve seen 75 -year -olds get sober in California and she stayed sober

for like 10 years before she passed. I mean, you just see these things where you

realize like nobody is too far gone but what was your question he said if there

was a woman that was too far gone what would you say to her yes she felt that

she was oh yeah

giddy up girl it’s time to go girl like yeah let’s get off the rodeo and and

nobody’s too far gone um yeah you just got to get up you can’t give up just got

to do it you just got to do it yeah put one foot in front of the other yes and

things just fall into place when when you’re ready

to have something different for yourself and i’ve never seen it be different for

anybody um things just have a way of working out yes Well,

thank you so much for coming on the podcast. And thank you guys for watching.

Yes. And stay tuned for the next episode.

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Jerimiah Caldwell

Chef

When I arrived at Country Road I was terrified. Full of guilt, shame, and resentment. In other words I had nothing of value left to offer those around me.

I was welcomed with open arms and I slowly began the healing process.

Now, as the Executive Chef I have been blessed with the opportunity to literally serve and feed people who are just like I was when I first got here! Now, I have plenty of love, and light, (and food) to share with those around me! For this, I will forever be grateful.

Angela Tucker

CADC and LPC Canidate

Angela Tucker, CADC and LPC Candidate, has over 10 years of sobriety and over 6 years experience serving high-needs populations including individuals experiencing homelessness, veterans, those with severe mental illness, incarcerated and justice-involved individuals, and people in addiction recovery. She integrates clinical expertise, compassion, and lived experience in her practice.

April Jones

Business Office Manager

April Jones has been an important member of the Country Roads team since 2023. She first joined as a Direct Care Staff, quickly advanced to Direct Care Staff Supervisor, and now serves as our Business Office Manager. April’s passion for supporting those on their recovery journey is deeply personal after losing her daughter to addiction and walking her own path of recovery, she is committed to making a difference in the lives of others. In her free time, April enjoys crocheting and nurturing her growing collection of houseplants.

John Olson

CADC Candidate

John earned his bachelor’s degree in psychology and is currently working towards his master’s degree in Counseling Psychology at the University of Central Oklahoma. He has been working in the mental health field for several years. John has worked as a Therapeutic Assistant here at country Road Recovery, after graduating he moved on and became a Case Manager for children and adolescents. However, John believed he found his passion for working with people in addiction when he arrived at Country Road Recovery. His personal experience with family members that have struggled with addiction allows him to care for clients with compassion and understanding.

Thomas Fleming

Continuing Care Coordinator

Thomas Fleming has been working in the field of recovery for over eight years and brings a deep passion and personal commitment to his role as Continuing Care Coordinator at Country Roads. Being in recovery himself, Thomas understands firsthand the challenges and rewards of the recovery journey, and he is dedicated to supporting clients as they transition into the next phase of their lives. His personal experience allows him to connect with clients on a meaningful level, providing guidance, encouragement, and hope.

Born and raised in Oklahoma, Thomas has a strong connection to the community he works with. In his free time, he enjoys working on cars, a hobby that reflects his love of rebuilding and restoring — much like the work he does every day in helping others rebuild their lives.

Katelyn Bigbie

Registered Nurse

Katelyn Bigbie is a registered nurse at Country Road Recovery Center. With a wealth of experience spanning over a decade she obtained her nursing license in 2012 and has since honed her skills in a variety of healthcare settings.

Despite her diverse background, Katelyn has always felt a strong calling to the mental health field. Her unwavering commitment to supporting those struggling with addiction is rooted in her genuine passion for helping others on their journey to recovery. At Country Road Recovery Center, Katelyn combines her extensive nursing expertise with a deep understanding of mental health to provide the highest quality care for our patients.

Jessica Johnson

APRN-CNP

Jessica Johnson has been a part of our Country Road’s mental health treatment team since 2018. She has been a Certified Psychiatric Mental Health Nurse Practitioner for over 5 years, but has worked in the mental health and addiction treatment industry for over 20 years. Working in hospitals, residential treatments, outpatient clinics, detoxes, and jails has made Jessica adept and highly skilled in not only treating addiction, but working with people in a caring manner. Jessica graduated from Midwestern State University, Wichita Falls, Texas in 2016 with a Post Masters Degree.

Jessica has a great passion and love for treating both mental health and substance use disorders due to growing up in an unhealthy home environment where mental health and pain were treated with drugs and alcohol, leading to the death of her father by suicide. Jessica’s goal is to always help people reach their full potential, feel healthy, and functional with the least amount of medication possible.

Dr. Christopher Snyder

Medical Director

Dr. Christopher Snyder is Board Certified in Psychiatry and a diplomate of the American Board of Psychiatry and Neurology. He grew up in Edmond, OK and earned a full scholarship to the University of Central Oklahoma while serving on the President’s Leadership Council and earning a Bachelor’s degree in Biology and Minor in Chemistry. Dr. Snyder attended Oklahoma State University Center for Health Sciences where he earned his Medical Degree.

He pursued residency and fellowship training at The University of Oklahoma College of Medicine in Tulsa, Oklahoma. During his residency training at OU, he was awarded “Outstanding Senior Resident in Clinical Care” and “Excellence in Teaching”. Dr Snyder has worked in various avenues in mental health and addiction.

He has served Adults and Adolescent patients in inpatient settings, intensive outpatient, has worked as Medical Director in Detox and Rehabilitation and Partial Hospitalization programs in the Oklahoma City metro area. Dr. Snyder engages in a holistic approach to patient care treating the mind, body and spirit. In his free time, he enjoys spending time with family, attending OKC Thunder basketball, working out and traveling.

Cameron Fletcher

Admissions Coordinator

Cameron is a member of the Admissions and Outreach team. He grew up in the foster care system before being adopted and moving to Oklahoma. As a young teen he fell into a lifestyle of drugs, alcohol, and legal trouble. After years of this cycle he finally reached out for help. In 2020 he arrived at Country Road Recovery Center, where he learned the value of a healthy community and skills which would help him in his journey though recovery.

He is passionate about helping others who are also struggling with addiction. He started working for Country Road in 2022 and since then has been able to do what he loves.

Amanda Brown

Director of Admissions

Amanda (McGee) Brown is the newest addition to the Admissions Team.

Amanda grew up and graduated from a small town in Oklahoma then joined the Army at the age of 22. Her struggle with mental health and behavioral issues started in her early teens, only to be exacerbated by alcohol and drug addiction.

In 2022, she reached her breaking point causing her to seek treatment at Country Road Recovery Center. While in treatment, with help from her counselors and peers, she learned how to stand in her truth and consistently show up for herself and others.

She now advocates that while recovery can often be difficult, this way of life has given her a strong sense of purpose with a fierce desire to help others overcome addiction.

Ashley Wooliver

Director of Outreach

Born and raised in Norman, OK, Ashley faced early struggles with addiction and mental health even as she pursued her loves for music and martial arts. In 2022, she reached a turning point and began her recovery at Country Roads Recovery Center—an experience that changed her life.

Shortly after treatment, Ashley found her passion for outreach in a nonprofit role, where she saw how connecting with others could create meaningful impact. Now, as Director of Outreach at Country Roads, she is dedicated to giving back to the place that saved her life.

Ashley is committed to expanding outreach efforts, building community partnerships, and helping others find hope in recovery—just as she did.

Michael Lacy

Executive Director

Michael Lacy is passionate about working with the substance abuse population because he was able to find recovery after seeking residential addiction treatment himself.

He feels residential treatment offers him a daily glimpse of the profound restorative power of recovery and he considers it a privilege to watch people find purpose, leave hopelessness behind, and become unfettered by the shackles of addiction at Country Road.

As Executive Director, he loves to be of service to our patients and staff, and is grateful to help those suffering from this terrible disease.

A Personalized Approach To Healing

Jerimiah Caldwell

Many people arrive here exhausted, overwhelmed, and unsure where to begin. We understand because many members of our team have walked their own recovery journey too.

We aren’t a call center, and we never treat you like a number.