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Finding Addiction Treatment in Pottawatomie County

Explore local addiction treatment Pottawatomie County options offering integrated care, easier family visits, and support for co-occurring disorders.

Whether you're looking for help for yourself or trying to support someone you love, you don't have to carry this by yourself.

Our team is here to help, with care that’s both compassionate and clinically sound. Reach out today, and let’s talk about what your next step could look like.

Key Takeaways

  • Country Road Recovery operates on 136 acres in Pink, roughly 15 minutes from Shawnee, serving Tecumseh, McLoud, Earlsboro, Bethel Acres, and smaller southern-county towns.
  • Staying local shortens the distance families travel for visits and makes the step-down from residential to PHP or IOP more sustainable than out-of-state care 12.
  • Integrated dual-diagnosis care treats substance use alongside anxiety, PTSD, depression, or bipolar disorder from day one, following SAMHSA’s preferred model for co-occurring disorders 5.
  • Before deciding, compare detox handoff logistics, insurance verification, and other county doors like Red Rock, Project SAFE, and the health department in Shawnee 1, 10.

If you’re looking from Shawnee, Tecumseh, or one of the smaller towns nearby

If you’re reading this at 2 a.m. from a kitchen in Shawnee, or in the driveway in Tecumseh because the house is too quiet, or on your phone in McLoud after another hard night — you’re already doing something. Looking counts. It’s not the whole thing, but it counts.

Country Road Recovery sits on 136 acres in Pink, a short drive from Shawnee and inside Pottawatomie County. You don’t have to leave Oklahoma to get residential care that treats addiction and the mental health stuff underneath it at the same time. You don’t have to drive to Tulsa or explain your situation to someone who’s never heard of Bethel Acres or Earlsboro.

This page is here to answer the questions you probably have right now: whether we serve your town, what the days actually look like inside the program, how insurance works, and who else in the county can help if we’re not the right fit. Pottawatomie County has real resources — Red Rock, Project SAFE, the county health department in Shawnee 1, 10 — and we’ll walk through them honestly.

You don’t need to have the rest figured out. Making the call is the hard part.

Why local treatment matters right now in Oklahoma

Oklahoma’s unintentional drug overdose death rate climbed 77% between 2020 and 2023, then dropped 15% from 2023 to 2024 4. These are statewide figures, as county-level rates are suppressed below reporting thresholds 3.

The recent dip suggests that people entering treatment contributed to this positive shift. If you’re considering calling now, you’re not late; you’re entering a window where things are moving in the right direction.

Staying close to home increases the likelihood of completing treatment. Rural Oklahomans often face longer drives to specialty behavioral health care, and distance is a significant factor in treatment dropout 12. A program 20 minutes from Shawnee allows for family visits and easier transitions to outpatient providers, unlike a program in Dallas. Your aftercare isn’t a plane ticket away.

While making the first call is difficult, the local availability of care makes it worthwhile to do so today.

Infographic showing Increase in Oklahoma's unintentional drug overdose death rate (2020-2023)
Increase in Oklahoma’s unintentional drug overdose death rate (2020-2023)

What people in Pottawatomie County are actually using — and why the handoff from detox matters

Methamphetamine has been a constant in this part of Oklahoma, with fentanyl becoming prevalent. Alcohol also causes significant damage across all zip codes, and prescribed or unprescribed pills are often involved.

Statewide data confirms these observations. In 2024, methamphetamine was involved in approximately 66.7% of Oklahoma overdose deaths, while fentanyl was involved in 86% of opioid-related overdose deaths 4. These two drugs are currently the primary causes of overdose fatalities in Oklahoma.

Understanding these substances is crucial for planning the initial steps of treatment. Fentanyl withdrawal can be medically risky and brutal, while meth withdrawal is less physically dangerous but psychologically challenging, leading to deep depression, exhaustion, and intense cravings. Many individuals relapse during this period due to a lack of a clear plan for post-detox care.

If you are unsure whether medical detox is necessary, our admissions team can help you determine the appropriate first step during a phone consultation.

Infographic showing Decrease in Oklahoma's unintentional drug overdose death rate (2023-2024)
Decrease in Oklahoma’s unintentional drug overdose death rate (2023-2024)

Country Road Recovery: 136 acres in Pink, minutes from Shawnee

Country Road Recovery is located on 136 acres in Pink, about fifteen minutes southwest of downtown Shawnee. This expansive, quiet environment allows for a genuine sense of calm, which is vital for recovery. The peaceful setting provides a physical exhale for those accustomed to constant stimulation and stress.

While the address is in Pink, the practical geography is Shawnee-adjacent. This proximity means family in Tecumseh can visit easily, and transportation from a detox facility in Oklahoma City is straightforward. The Pottawatomie County Health Department in Shawnee 1 is also nearby, providing accessible public-sector resources. You remain connected to your community, rather than being sent to an unfamiliar facility in another state.

Country Road is a CARF-accredited, co-ed residential program for adults 18 and older, offering residential, PHP (Partial Hospitalization Program), and IOP (Intensive Outpatient Program) levels of care under one roof. This integrated approach means that as you step down from residential care, you continue with the same clinical team. Your therapist and case manager are already familiar with your history and family, providing crucial continuity that helps prevent relapse during the critical first ninety days of recovery.

Many staff members at Country Road are in long-term recovery themselves, which fosters a unique understanding and empathy. This shared experience influences interactions from intake to group sessions, allowing staff to connect authentically and address challenges effectively. You won’t need to explain your experiences; someone in the room will already understand.

How dual-diagnosis residential care works here, day to day

Dual diagnosis addresses the interconnectedness of substance use and mental health issues, such as anxiety, depression, PTSD, or bipolar disorder. The Substance Abuse and Mental Health Services Administration (SAMHSA) advocates for integrated care, treating both conditions simultaneously with the same team, because attempting to address one without the other often undermines recovery 5.

At Country Road, every individual undergoes comprehensive screening for substance use, mental health conditions, trauma history, and risk of harm 5. This initial assessment informs a personalized treatment plan developed with your clinical team during the first week. Integrated treatment plans are regularly updated, typically every three months, with step-downs from residential to PHP to IOP serving as natural checkpoints for reassessment 8.

Our integrated treatment specialists are trained to manage both substance use disorders and serious mental illness concurrently, eliminating the need to navigate separate systems 8. This means trauma-focused therapy, CBT, DBT, and medication management are integrated into the recovery process from the outset, rather than being deferred until after sobriety is achieved.

Our programming utilizes stage-wise interventions, adapting to your current needs rather than adhering to a rigid manual 7. It includes group treatment, health promotion, and a flexible approach to address days when you may struggle. The team is designed to identify and adjust treatment strategies if something isn’t working, ensuring that care is truly individualized.

You do not need to have your story perfectly organized upon arrival; you simply need to arrive.

What a week inside the program actually looks like

Mornings begin early but gently, with breakfast, medication administration for those prescribed, and a check-in group to discuss the previous night. This seemingly small detail, like acknowledging a restless night or dreams of using, can significantly influence the day’s trajectory.

The core clinical work occurs during the middle of the day. You will have individual therapy at least once a week, often more frequently, alongside group sessions tailored to your current stage of recovery, as defined by SAMHSA’s stage-wise interventions 7. These sessions include CBT and DBT groups, as well as trauma-focused work when deemed appropriate by your team. Psychoeducation groups explain the neurological impact of substance use, helping to reduce shame.

Afternoons offer varied activities such as equine therapy on the property, art therapy, meditation, swimming, and recreational time. These activities are integral to recovery, often providing the first moments of distraction from thoughts of substance use.

Evenings are quieter, featuring peer support groups, occasional alumni visits, journaling, and time for rest. Case managers continuously work behind the scenes to coordinate court dates, employment paperwork, family communication, and the transition to PHP or IOP, ensuring a smooth continuum of care 8.

You don’t need to enjoy every moment, but consistent engagement is key. Admissions can provide a detailed overview of a typical week during a phone call.

Who Country Road serves across the county

Country Road’s residential program in Pink serves all of Pottawatomie County, including Shawnee, Tecumseh, McLoud, Earlsboro, Bethel Acres, Maud, Asher, Wanette, and Macomb. These are the towns from which most inquiries originate.

From our Pink location, Shawnee is approximately 15 minutes away, and Tecumseh is 15 to 20 minutes. McLoud, in the northern part of the county, is about 25 minutes. Bethel Acres and Earlsboro are close to Shawnee, with similar travel times. Smaller southern-county towns like Maud, Asher, Wanette, and Macomb are typically 30 to 45 minutes away, depending on the route. For reference, we are a short drive south and west of the Pottawatomie County Health Department at 1904 S. Gordon Cooper Drive in Shawnee 1.

Proximity is important for two reasons: it facilitates more frequent family visits, as a Sunday afternoon visit doesn’t consume the entire day. Additionally, for individuals transitioning from residential to PHP or IOP, outpatient care is more accessible and sustainable when the facility is conveniently located. A program 20 minutes from home is a more manageable commitment than one two hours away.

Country Road also serves individuals from outside Pottawatomie County, including Norman, Oklahoma City, Seminole, and Prague. Our admissions team can discuss the logistics for your specific location over the phone.

The local map beyond Country Road: county health, Red Rock, Project SAFE, and crisis lines

Country Road is one of several resources available in Pottawatomie County. For those seeking support near Shawnee, here are some key local options.

The Pottawatomie County Health Department, located at 1904 S. Gordon Cooper Drive in Shawnee, can be reached at (405) 273-2157. As part of District 6, Central Oklahoma 1, it serves as a public-sector contact for family health services and referrals to specialized providers. After hours, an Acute Disease Service epidemiologist can be reached at (405) 426-8710 for urgent public health inquiries 11. While not a treatment intake line, it is staffed by knowledgeable individuals.

Red Rock Behavioral Health Services has a presence in Shawnee, providing outpatient behavioral health services as a key community mental health provider in the region 10. Project SAFE is also listed among the county’s community resources and is often a first point of contact for families unsure where to begin 10. Both organizations are valuable resources, regardless of whether residential care is the chosen path.

SAMHSA promotes the “no wrong door” approach, meaning that individuals should be able to access care through any entry point, whether it’s a clinic, crisis line, health department, or residential admissions call 6. Country Road is one such door; utilize whichever resource is most accessible to you today.

Rural distance, transportation, and staying in treatment after you leave

Distance is a significant, though often unstated, barrier to treatment adherence. SAMHSA highlights that rural residents face longer travel times, fewer specialized providers, and less robust behavioral health networks compared to urban populations, contributing to higher dropout rates and delayed care 12. For those calling from Wanette or Macomb, these logistical challenges are a reality.

Despite these challenges, rural treatment can be effective. A peer-reviewed study found that rural clients, despite often presenting with more severe issues at intake, showed meaningful improvements in abstinence and substance-related problems over 12 months post-treatment 13. Living in a rural area does not preclude successful recovery; it simply necessitates a well-planned logistical approach.

Country Road integrates this planning into its case management services. Transportation from detox is coordinated to prevent gaps in care. Upon transitioning from residential to PHP or IOP, your case manager assists with arranging transportation to sessions, accommodating work schedules, and utilizing telehealth where appropriate 12. Aftercare planning begins weeks before discharge, not on the day of departure.

While these measures do not eliminate a 40-minute drive from Asher, they ensure that logistical considerations are actively managed by the treatment team.

Paying for care, insurance, and what admissions can verify by phone

The cost of treatment is a common concern. Country Road Recovery is CARF accredited and accepts most major insurance providers, including strong reimbursement through Tricare East for military families. Employer, marketplace, or spouse plans often cover some or all of residential, PHP, and IOP levels of care. The specifics of coverage, such as deductibles, approved days, and prior authorization, vary significantly, making direct verification essential.

Our admissions team can verify your benefits over the phone, typically on the same day. You will receive a clear explanation of what your plan covers, your out-of-pocket expenses, and how to proceed if the initial authorization is shorter than clinically recommended.

If you do not have insurance, please inform our admissions team. They can discuss alternative options and direct you to other county resources, such as Red Rock and the Pottawatomie County Health Department in Shawnee 1, 10. Lack of insurance does not end the conversation about accessing care.

Making the call — and what happens after you do

When you call admissions, a real person, often someone in long-term recovery, will answer. You don’t need to have your story perfectly articulated; “I don’t know where to start” is a perfectly acceptable beginning.

The initial call can be brief, lasting 10 to 15 minutes. They will ask about your substance use, its duration, previous treatment attempts, and your current safety. If you have insurance, they will collect your card information to verify benefits, often on the same day. If you don’t have insurance, they will still provide guidance and refer you to other resources in the county 10.

If residential treatment is appropriate, admissions will coordinate logistics, including a bed date, transportation from detox if needed, and what to bring. If it’s not the right fit, they will help you find a suitable alternative, embodying SAMHSA’s “no wrong door” philosophy 6.

You don’t have to be fully ready; you just need to make the call.

Reach Out for Local Support Today

Connect with someone who understands and can guide you through next steps in Pottawatomie County.

Infographic showing Proportion of 2024 Oklahoma opioid-related overdose deaths involving fentanyl
Proportion of 2024 Oklahoma opioid-related overdose deaths involving fentanyl

Frequently Asked Questions

Does Country Road Recovery serve my town in Pottawatomie County?

Yes. If you live in Shawnee, Tecumseh, McLoud, Pink, Earlsboro, Bethel Acres, Maud, Asher, Wanette, or Macomb, you’re inside the practical service area. The residential program is on 136 acres in Pink, roughly 15 minutes from Shawnee. Folks from outside the county — Norman, Oklahoma City, Seminole, Prague — are welcome too. Admissions can talk through drive time and logistics for your specific town on the phone.

What is dual-diagnosis residential care, and how is it different from regular rehab?

Dual-diagnosis care treats the substance use and the mental health condition underneath it — anxiety, depression, PTSD, bipolar patterns — at the same time, by the same team. SAMHSA calls integrated care the preferred model for co-occurring disorders, because pulling one thread without the other tends to unravel the recovery 5. Regular rehab often waits to address trauma or mental health. Here, that work starts alongside recovery, not after it.

Do I need to complete detox somewhere else before I come to Country Road?

Sometimes, yes. Country Road doesn’t provide medical detox on-site. If you’re withdrawing from alcohol, fentanyl, benzodiazepines, or opioids, you’ll likely need a licensed detox or hospital first. Case management coordinates transportation from that detox bed straight to Country Road, so you’re not stranded between beds. Not sure if you need detox first? That’s a normal question. Call admissions and they’ll help you think it through.

Will my insurance cover treatment, and what if I don’t have coverage?

Country Road is CARF accredited and works with most major insurance providers, including strong reimbursement through Tricare East for military families. Employer, marketplace, and spouse plans often cover residential, PHP, or IOP levels of care in some form. Admissions verifies your benefits by phone, usually the same day. If you don’t have insurance, say so on the call — they’ll walk through options and point you toward other doors in the county 10.

What other local resources exist in Pottawatomie County besides Country Road?

The Pottawatomie County Health Department at 1904 S. Gordon Cooper Drive in Shawnee, (405) 273-2157, is your public-sector touchpoint 1. Red Rock Behavioral Health Services has a Shawnee presence for outpatient behavioral health, and Project SAFE is on the county’s community resource list 10. For active crisis, call 988 or 911. SAMHSA’s “no wrong door” idea means any of these entry points can route you into care 6.

What happens on the first phone call to admissions?

Someone picks up — often a person in long-term recovery themselves. The call runs about 10 to 15 minutes. They’ll ask what you’re using, how long, whether you’ve tried treatment before, whether you’re safe tonight. If you have insurance, they’ll take your card information and verify benefits. If residential is the right fit, they’ll coordinate a bed date and transportation. If it isn’t, they’ll help you find where is. You don’t have to be ready.

References

  1. Pottawatomie County Health Department – Oklahoma.gov. https://oklahoma.gov/health/locations/county-health-departments/pottawatomie-county-health-department.html
  2. Drug Overdose Deaths, 2019-2023 – Oklahoma. https://oklahoma.gov/content/dam/ok/en/health/health2/aem-documents/prevention-and-preparedness/injury-prevention/drug-overdose/2025%20State%20Drug%20OD%20-%20IPS%20-%20Fact%20Sheet.pdf
  3. Drug Overdose Data Dashboard – Oklahoma.gov. https://oklahoma.gov/health/health-education/injury-prevention-service/drug-overdose/data/drug-overdose-data-dashboard.html
  4. Data – Oklahoma.gov. https://oklahoma.gov/health/health-education/injury-prevention-service/drug-overdose/data.html
  5. Substance Use Disorder Treatment for People with Co-Occurring Disorders. https://library.samhsa.gov/sites/default/files/pep20-06-04-006.pdf
  6. Managing Life with Co-Occurring Disorders. https://www.samhsa.gov/mental-health/serious-mental-illness/co-occurring-disorders
  7. Integrated Treatment for Co-Occurring Disorders Evidence-Based Practices (EBP) Kit. https://www.samhsa.gov/resource/ebp/integrated-treatment-co-occurring-disorders-evidence-based-practices-ebp-kit
  8. Integrated Treatment for Co-Occurring Disorders: Building Your Program. https://library.samhsa.gov/sites/default/files/ebp-kit-building-your-program-10112019.pdf
  9. Co-Occurring Disorders and Other Health Conditions. https://www.samhsa.gov/substance-use/treatment/co-occurring-disorders
  10. Community Resources. https://www.pottawatomiecountyok.gov/200/Community-Resources
  11. Pottawatomie County Health Services – Oklahoma.gov. https://oklahoma.gov/health/locations/county-health-departments/pottawatomie-county-health-department/county-services.html
  12. Rural Behavioral Health: Telehealth Challenges and Opportunities. https://www.samhsa.gov/resource/dbhis/rural-behavioral-health-telehealth-challenges-opportunities
  13. Substance abuse treatment with rural adolescents: issues and outcomes – PubMed. https://pubmed.ncbi.nlm.nih.gov/18472670/

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Jerimiah Caldwell

Chef

When I arrived at Country Road I was terrified. Full of guilt, shame, and resentment. In other words I had nothing of value left to offer those around me.

I was welcomed with open arms and I slowly began the healing process.

Now, as the Executive Chef I have been blessed with the opportunity to literally serve and feed people who are just like I was when I first got here! Now, I have plenty of love, and light, (and food) to share with those around me! For this, I will forever be grateful.

Angela Tucker

CADC and LPC Canidate

Angela Tucker, CADC and LPC Candidate, has over 10 years of sobriety and over 6 years experience serving high-needs populations including individuals experiencing homelessness, veterans, those with severe mental illness, incarcerated and justice-involved individuals, and people in addiction recovery. She integrates clinical expertise, compassion, and lived experience in her practice.

April Jones

Executive Director

April Jones has been an important member of the Country Roads team since 2023. She first joined as a Direct Care Staff, quickly advanced to Direct Care Staff Supervisor, and now serves as our Business Office Manager. April’s passion for supporting those on their recovery journey is deeply personal after losing her daughter to addiction and walking her own path of recovery, she is committed to making a difference in the lives of others. In her free time, April enjoys crocheting and nurturing her growing collection of houseplants.

John Olson

CADC Candidate

John earned his bachelor’s degree in psychology and is currently working towards his master’s degree in Counseling Psychology at the University of Central Oklahoma. He has been working in the mental health field for several years. John has worked as a Therapeutic Assistant here at country Road Recovery, after graduating he moved on and became a Case Manager for children and adolescents. However, John believed he found his passion for working with people in addiction when he arrived at Country Road Recovery. His personal experience with family members that have struggled with addiction allows him to care for clients with compassion and understanding.

Thomas Fleming

Continuing Care Coordinator

Thomas Fleming has been working in the field of recovery for over eight years and brings a deep passion and personal commitment to his role as Continuing Care Coordinator at Country Roads. Being in recovery himself, Thomas understands firsthand the challenges and rewards of the recovery journey, and he is dedicated to supporting clients as they transition into the next phase of their lives. His personal experience allows him to connect with clients on a meaningful level, providing guidance, encouragement, and hope.

Born and raised in Oklahoma, Thomas has a strong connection to the community he works with. In his free time, he enjoys working on cars, a hobby that reflects his love of rebuilding and restoring — much like the work he does every day in helping others rebuild their lives.

Katelyn Bigbie

Registered Nurse

Katelyn Bigbie is a registered nurse at Country Road Recovery Center. With a wealth of experience spanning over a decade she obtained her nursing license in 2012 and has since honed her skills in a variety of healthcare settings.

Despite her diverse background, Katelyn has always felt a strong calling to the mental health field. Her unwavering commitment to supporting those struggling with addiction is rooted in her genuine passion for helping others on their journey to recovery. At Country Road Recovery Center, Katelyn combines her extensive nursing expertise with a deep understanding of mental health to provide the highest quality care for our patients.

Jessica Johnson

APRN-CNP

Jessica Johnson has been a part of our Country Road’s mental health treatment team since 2018. She has been a Certified Psychiatric Mental Health Nurse Practitioner for over 5 years, but has worked in the mental health and addiction treatment industry for over 20 years. Working in hospitals, residential treatments, outpatient clinics, detoxes, and jails has made Jessica adept and highly skilled in not only treating addiction, but working with people in a caring manner. Jessica graduated from Midwestern State University, Wichita Falls, Texas in 2016 with a Post Masters Degree.

Jessica has a great passion and love for treating both mental health and substance use disorders due to growing up in an unhealthy home environment where mental health and pain were treated with drugs and alcohol, leading to the death of her father by suicide. Jessica’s goal is to always help people reach their full potential, feel healthy, and functional with the least amount of medication possible.

Dr. Christopher Snyder

Medical Director

Dr. Christopher Snyder is Board Certified in Psychiatry and a diplomate of the American Board of Psychiatry and Neurology. He grew up in Edmond, OK and earned a full scholarship to the University of Central Oklahoma while serving on the President’s Leadership Council and earning a Bachelor’s degree in Biology and Minor in Chemistry. Dr. Snyder attended Oklahoma State University Center for Health Sciences where he earned his Medical Degree.

He pursued residency and fellowship training at The University of Oklahoma College of Medicine in Tulsa, Oklahoma. During his residency training at OU, he was awarded “Outstanding Senior Resident in Clinical Care” and “Excellence in Teaching”. Dr Snyder has worked in various avenues in mental health and addiction.

He has served Adults and Adolescent patients in inpatient settings, intensive outpatient, has worked as Medical Director in Detox and Rehabilitation and Partial Hospitalization programs in the Oklahoma City metro area. Dr. Snyder engages in a holistic approach to patient care treating the mind, body and spirit. In his free time, he enjoys spending time with family, attending OKC Thunder basketball, working out and traveling.

Cameron Fletcher

Admissions Coordinator

Cameron is a member of the Admissions and Outreach team. He grew up in the foster care system before being adopted and moving to Oklahoma. As a young teen he fell into a lifestyle of drugs, alcohol, and legal trouble. After years of this cycle he finally reached out for help. In 2020 he arrived at Country Road Recovery Center, where he learned the value of a healthy community and skills which would help him in his journey though recovery.

He is passionate about helping others who are also struggling with addiction. He started working for Country Road in 2022 and since then has been able to do what he loves.

Amanda Brown

Director of Admissions

Amanda (McGee) Brown is the newest addition to the Admissions Team.

Amanda grew up and graduated from a small town in Oklahoma then joined the Army at the age of 22. Her struggle with mental health and behavioral issues started in her early teens, only to be exacerbated by alcohol and drug addiction.

In 2022, she reached her breaking point causing her to seek treatment at Country Road Recovery Center. While in treatment, with help from her counselors and peers, she learned how to stand in her truth and consistently show up for herself and others.

She now advocates that while recovery can often be difficult, this way of life has given her a strong sense of purpose with a fierce desire to help others overcome addiction.

Ashley Wooliver

Director of Outreach

Born and raised in Norman, OK, Ashley faced early struggles with addiction and mental health even as she pursued her loves for music and martial arts. In 2022, she reached a turning point and began her recovery at Country Roads Recovery Center—an experience that changed her life.

Shortly after treatment, Ashley found her passion for outreach in a nonprofit role, where she saw how connecting with others could create meaningful impact. Now, as Director of Outreach at Country Roads, she is dedicated to giving back to the place that saved her life.

Ashley is committed to expanding outreach efforts, building community partnerships, and helping others find hope in recovery—just as she did.

Michael Lacy

Executive Director

Michael Lacy is passionate about working with the substance abuse population because he was able to find recovery after seeking residential addiction treatment himself.

He feels residential treatment offers him a daily glimpse of the profound restorative power of recovery and he considers it a privilege to watch people find purpose, leave hopelessness behind, and become unfettered by the shackles of addiction at Country Road.

As Executive Director, he loves to be of service to our patients and staff, and is grateful to help those suffering from this terrible disease.

A Personalized Approach To Healing

Jerimiah Caldwell

Many people arrive here exhausted, overwhelmed, and unsure where to begin. We understand because many members of our team have walked their own recovery journey too.

We aren’t a call center, and we never treat you like a number.