“Our job is not to get you into our facility. Our job is to get you help. Period.” It’s not often you hear that from the Director of Admissions but that’s a direct quote and embodies the spirit of Country Road. We’re here to help you. Even if that means another addiction treatment facility is a better fit.
Whether you’re calling for yourself or for a loved one, when you call Country Road, you’ll speak with someone who listens before they talk, and who responds with care, not conditions. As one admissions team member shared, “I speak to a lot of families. I really like those calls because my parents were just like them—trying to get me into treatment. So I’m able to say, ‘You know what? It’s possible. Let’s do this.’” That kind of lived experience doesn’t just build trust—it builds hope.
What the Admissions Process Actually Looks Like
Most people call an addiction treatment program with zero understanding of how everything works. That’s normal. Here’s how it works.
First, we talk. You share what you can, and we ask questions to learn more. Once we understand your situation, we’ll move into verifying insurance. Our client financial advisor will walk you through your coverage and break down what costs (if any) to expect. Then, if everything lines up, we’ll help you get to us—often within 24 hours if detox isn’t needed.
If detox is part of your journey, we’ll help coordinate that, too. We have trusted partners we work with, and once you’ve completed detox, we’ll help you get to campus. The entire process is fast, clear, and, most importantly, supportive every step of the way.
Transparency Over Perfection: What We Can & Can’t Do
As much as we’d love to be the right fit for everyone, there are some situations we simply aren’t equipped to handle safely. For example, we can’t currently admit clients who require dialysis or those in the third trimester of pregnancy. Certain medications, like Suboxone for medication-assisted treatment, may also be outside our scope. And there are some legal limitations, such as active sex offense charges, that may affect eligibility.
But even if you aren’t a fit, we won’t just leave you hanging. “We’ve had people we couldn’t take, and we stayed on the phone until we found somewhere that could,” Director of Admissions Amanda Brown explained. “We’re not here to shut people out. We’re here to get people help.” That’s not marketing, that’s our mission.
Start Here. We’ll Take It From There.
At the end of the day, the admissions process at Country Road Recovery isn’t about jumping through hoops or proving yourself. It’s about connecting—human to human, heart to heart. Whether you’re calling in total crisis or cautious curiosity, we’ll meet you with empathy, honesty, and a plan.
So if you’re thinking about picking up the phone but feel overwhelmed, here’s your permission: call anyway. You don’t need to have the right words. You just need to show up—and we’ll take it from there.